RÉSUMÉ
SABRINA CHAN
Objectives:
- Cultivate leadership and mentorship skills to guide teams and foster cross-functional collaboration at a strategic level.
- Deepen expertise in product and service design, focusing on driving innovation and delivering impactful, scalable solutions.
- Take on more complex design challenges that shape product vision and strategy, contributing to high level business decisions and organization-wide success.
Experiences:
Yes, I am a full-time in-house designer, but I do freelance work as well. Shoot me a message anytime if you’re interested in working together.
Feb 2023 – Present
Senior Product Designer
Bench Accounting — Vancouver, BC, Canada
As a Senior Product Designer at Bench Accounting, I focus on designing both internal and customer-facing products. My role emphasizes service design, where I utilize service blueprints to map out internal workflows, identify pain points, and bridge the gap between internal processes and the customer experience. I collaborate closely with cross-functional teams to align the needs of the Bench team with customer expectations, ensuring seamless operations. Additionally, I work alongside engineering to ensure designs are feasible, well-scoped, and effectively implemented to meet project objectives.
Jan 2021 – Nov 2022
Product Designer
Ubersuggest — Remote
As a Product Designer, I participate in product strategy discussions and work closely with the product team to determine the upcoming work for the roadmap. I collaborate with the Product Manager on initiatives that are on our team’s roadmap, where I’m given the problem space and a set of data. We determine the objectives and I take the plan, start discovery, and prepare for delivery. I also work with the engineering team to ensure my designs are feasible and well-scoped for a sprint’s worth of work. In addition to the day-to-day work, I also help with managing and mentoring interns whenever we take on practicum students.
Jan 2020 – Jan 2021
Senior Interactive Designer
Unbounce — Vancouver, BC, Canada
I undertook more senior responsibilities in addition to my previous role. While advocating for the brand within the company, I helped make sure the work we produced adhered to our brand standards by providing guidance and mentorship to other members of the team. I was accountable for my projects as a design lead for their entire lifecycle from conception to completion. I was also responsible for presenting each stage to stakeholders and the team with a rationale for my design decisions. Using design thinking as a guiding principle, I found opportunities to introduce it to influence the process of collaborative projects.
Sept 2016 – Jan 2020
Interactive Designer
Unbounce — Vancouver, BC, Canada
As an Interactive Designer in the creative team, I was mainly responsible for the creative strategy, art direction, UX, and design execution of my projects. My work was mainly marketing projects, such as Unbounce.com, digital marketing campaigns (landing pages and promotional assets). I did a little bit of web development as well when there was an opportunity.
May 2015 – Aug 2015
Junior Creative Designer
PressReader — Richmond, BC, Canada
I was a junior creative designer in the B2B and OEM marketing team, where I was mainly responsible for the digital aspects of the design work, such as creating email marketing and landing pages. I also designed presentation layouts and infographics, as I also worked with WordPress child theming for the company’s blog.
Dec 2014 – Jun 2015
Design Research Assistant
Emily Carr University of Art + Design — Vancouver, BC, Canada
I was a front-end mobile application designer for Drive Business Intelligence. I worked with two other designers with the same role. My responsibilities included design research, front-end design of the mobile application, which involved developing the information architecture, wireframes, mockups and prototyping, as well as creating the style guide of the end product for developers.
Education:
May 2019 – July 2019
Design, User Experience Design
Brainstation — Vancouver, BC, Canada
I was in a 3-month User Experience Design course at Brainstorm. The course guided us on UX principles and best practices at each stage of the design process. As we were going through each step, we were applying our learnings to our final project.
2012 – 2016
Bachelor of Design: Communication Design
Emily Carr University of Art + Design — Vancouver, BC, Canada
I was in the communication design program for 3 years after studying for 1 year in the Foundation Program. Although my major was in communication design, I also learned interaction design (UX, UI), web development (WordPress development), as well as motion graphic design.
Expertise:
As a Senior Product Designer, I specialize in human-centered design, focusing on user research, journey mapping, and design systems. My approach prioritizes solving real user problems while balancing business goals, with close collaboration across teams to ensure thoughtful, impactful solutions.
Languages:
Interests:
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Food
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Traveling
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Photography
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Outdoors
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Movies
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Music